Custom order policy
In the message box please give as many details about your event as possible. I’ll need to know the requested pick up date, quantity desired, theme, any names or quotes you’d like included, and color palettes. We do our very best to replicate colors, however if you google any color you will find a plethora of shades and options. To narrow these options you can google pantone “color you’re searching” and screen shot specific color squares. Also, screens and lighting will effect shades and tones of colors. Due to this, we do not offer refunds over color discrepancies unless you deliver a color swatch in person. Please keep in mind, I do not copy other baker’s cookies. I love working with photos of invitations, decor, pinterest boards showing the overall look of your event, clipart, clothing etc for inspiration. Sketches can be emailed for a $15 design fee. Please keep in mind, a sketch is a general idea, final cookies will appear different as working with icing is different from drawing.
We’re taking orders for through November 2024. I need at least 1 week notice for an order, but typically book out 3-4 weeks in advance.
All orders must be picked up from my home in SE OKC. 2 miles South of I-240 off of S. Anderson Rd. I offer porch pick up for your convenience.
A full payment reserves your date. You can get an idea of pricing by viewing the custom order tab on my website. A final quote will be given. You’ll have 24 hours to pay your balance after you receive a quote. If you do not officially reserve your date within 24 hours, the spot on my calendar will reopen.
Orders cannot be changed 2 weeks prior to your event/pick up date as planning will have started and supplies will already be ordered . A full refund will be given if you cancel within 2 weeks of your pick up date. 50% refunds will be given for cancellations 1-2 weeks prior to your pick up date. No refunds or credits if you cancel less than 1 week before your pick up date as our baking/decorating process will have already started. We are happy to provide freezing instructions if you have an emergency and are holding your party at a later date.
We LOVE being a part of your special moments. With custom details and delicious flavors we hope our treats make your events even more sweet.
Thank you for your interest!